Privacy Policy

1. INTRODUCTION 1.1. This POLICY (“Policy”) applies to all personal data of Users that the DxSpot Platform (“Platform”) may receive from Users during their use of the Platform. 1.2. Using the Platform, including registering an account on the Platform, means the User’s unconditional consent to this Policy and the terms of data collection and processing … Read more

Legal

In that section you can read see our project documentation and legal information.

Why Didn’t I Receive My Funds?

All exchanges are conducted exclusively through the application form on our official website, DxSpot.io. In the application form, you will receive all the necessary information for completing your exchange. If you are asked to perform an exchange via Telegram, a Telegram bot, a forum, Skype, or Viber, it is likely that you have encountered scammers … Read more

What is Validation from the Bitcoin Network?

When you receive Bitcoin, it cannot be used immediately. After a transaction is executed, it goes throught the Bitcoin network and must be included in a block to be considered valid. This process is known as transaction confirmation, with each block that includes your transaction counting as one confirmation. Typically, a transaction is regarded as … Read more

What is a Destination Tag (Memo)?

A destination tag (or memo) is an additional identifier used to direct funds to the correct account, especially when exchanges provide a shared wallet for users. This identifier ensures that incoming funds are accurately assigned to your account. Without specifying the correct destination tag, your funds might be credited to the exchange’s wallet but not … Read more

Site Displays Incorrectly

If the site isn’t displaying correctly, please follow these steps: Refresh the Page:Press CTRL+F5 to force a full refresh of the page. Clear Browser Cache:Clearing your browser cache may resolve display issues. Try a Different Browser:If the issue persists, attempt to access the site using an alternative browser. If none of these steps resolve the … Read more

Working Hours

DxSpot operates 24/7. All transactions are executed automatically without manual intervention, allowing you to complete exchanges at any time.

Registration

No, registration on DxSpot is not mandatory. However, by registering, you gain access to our cumulative bonus program, referral program, and comprehensive statistics on completed exchanges.

FAQ

In this section you can find frequently asked questions.

Disclaimer

DxSpot endeavors to collect and provide information to competent authorities to the fullest extent possible; however, we assume no responsibility and offer no guarantees regarding the accuracy, adequacy, or completeness of the information provided in response to any request. Please note that any deficiencies in the information may arise due to various factors, including human … Read more

Required Information

To expedite the processing of information requests from authorized law enforcement officials, please include the following details in your request: Law Enforcement Agency:Provide the name of the agency. Proof of Authority:Include documentation that confirms the requesting official’s authority and their current position within the organization. Officer Identification:Provide identifying details of the law enforcement officer (e.g., … Read more

Emergency Requests

For urgent situations where there is a risk of death or serious physical harm, please include “URGENT REQUEST” in the email subject line.

Processing of Requests

DxSpot processes requests from law enforcement agencies across all jurisdictions in accordance with our Terms of Use, Privacy Policy, and applicable law. For all inquiries, please contact us via email at support@dxspot.io.

For Authorities

DxSpot.io will only respond to requests from law enforcement agencies when submitted by authorized officers, accompanied by appropriate documentation confirming their credentials. This guide outlines the process for authorized law enforcement officials to make inquiries and contact DxSpot.io for customer and transaction information. As stated in our Terms of Service, DxSpot.io services are provided by … Read more

Unreceived Funds

If you have filled an application but the funds have not yet been credited to your account, please review the following steps to identify the issue: Verify Transfer Details:Ensure that all transfer details are accurate. Incorrect information may result in an “Error” status on your request, and you will receive an email notification explaining the … Read more