Unreceived Funds

If you have filled an application but the funds have not yet been credited to your account, please review the following steps to identify the issue:

1. Verify Transfer Details:
   Ensure that all transfer details are accurate. Incorrect information may result in an “Error” status on your request, and you will receive an email notification explaining the issue.

2. Review Your Application:
   Once an application is processed with incorrect details, refunds are not possible. Please double-check all information before submitting your application.

3. Confirm Account Debits:
   Make sure your account has been debited. If no debit is recorded, your request will not be processed.

4. Account for Blockchain Delays:
   Sometimes, delays may occur due to blockchain processing times. In such cases, we are unable to expedite the process and will need to wait for confirmation.

5. Contact Support:
   If your situation does not match any of the above scenarios, please reach out to our support team via the support section on our website.